Shipping & Returns
All orders are delivered using the shipping methods provided by this website. You will receive a confirmation email from our website as soon as you have placed your order. You will receive an email, to the email address you registered on our website, with tracking information as soon as your package is dispatched. If an order is placed on national holidays or weekends, it will be processed on the following working day.
MAKRI S.A. makes every effort to dispatch items within 10 working days, however we are unable to guarantee specific delivery dates. In any event, the goods will be delivered to the customer no later than 15 working days following the confirmation email we send you of the order.
Please note that we cannot make deliveries to P.O. boxes.
Our policy lasts 14 days. If 14 days have gone by since your purchase, and you have not notified us by email of your request unfortunately we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the safety seal in tact.
To complete your return, we require the receipt or proof of purchase you received with your package.
There are certain situations where no or only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
11A Charitos street Athens, Greece 10675.
To return your product, you should mail your product to:
11A Charitos street, Athens, Greece 10675
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.